Returns And Refund
a) Return can be initiated only if: (i) Product is damaged; (b) both the Product and shipping package has been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the Sass Obsessed Platform; You shall initiate such requests for a return within 4 (four) days from the date on which you receive the delivery of the Product (“Return Period”).
(b) You shall keep the Products in their unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for the return of such Product subject to the terms of this Policy.
If you have received any Product which is subject to return in terms of this Policy, we suggest you immediately register a request in this regard on the Sass Obsessed Platform. We will in our sole discretion verify if:
- (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or
- (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the return request.
For such verification, we may request you to send us images of the damaged, defective or Non-Compliant Product received and/or allow our personnel to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
- Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of the return of such Products, such as the Product being returned in original condition (including water seal stickers in case of fragrances), along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage has occurred post-delivery of the Product while in your possession etc.
- You agree that we will not accept the return of any Product: (i) if the Product belongs to the non-returnable Product category.
- You can return the Product(s), purchased from us provided the Product(s) satisfy the below mandatory conditions:
- (i) The Product has not been worn, soiled, cleaned or tampered with by you.
- (ii) The price tag /bar code, brand tags, original packaging material, accompanying accessories are intact and not altered, damaged or discarded by you.
- (iii) The Product is not altered, unless proven vendor defect.
- (iv) Return is being initiated against the order under which it was bought and from the same account and the serial number/ bar code of the Product matches our records.
- (v) There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product.
- (vi) The Product(s) if bought as a set should be returned as the complete set.
- (vii) Products returned should be unused, undamaged, unwashed and in a saleable condition.
- (viii) We are satisfied that the Product has not been rendered defective or unusable.
We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions.
Return of purchased Products is facilitated through our reverse-logistics partners. On receipt of the request for return of Product on the Sass Obsessed Platform and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you to collect the purchased Products from you.
You may also return a Product purchased by you on the Sass Obsessed Platform at our physical stores/ boutiques provided you give the following information:
- (i) details of the Product;
- (ii) original invoice of the Product;
- (iii) order number;
- (iv) reasons for return; and
- (v) your contact information.
- (a) At the time of raising a request for return or cancelling the Products on the Sass Obsessed Platform, you may seek a refund for the Non-Compliant Product. Such refund will be made to you only in the event the payment has been received by us for the Product.
- (b) Please be informed that when you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within 15 (fifteen) business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including the original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment. The refund amount will be credited to your Zcoins. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider's terms and conditions.
- (c) We do not make any cash refunds. The amount will be refunded to your Zcoins within 15 (fifteen) working days depending upon the date your returnable Product is picked up by our logistic partner or the date when we receive your self-shipped returned Product. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
- (d) Refund to be made to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you. You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.
- (e) We reserve the right to reject a refund request for a Product if it does not satisfy the qualifying conditions specified under this Policy on our assessment under its return. We may in such cases notify you and send the returned Product back without initiating a refund.