Returns And Refund

a) Return can be initiated only if: (i) Product is damaged; (b) both the Product and shipping package has been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the Sass Obsessed Platform; You shall initiate such requests for a return within 4 (four) days from the date on which you receive the delivery of the Product (“Return Period”). 

(b) You shall keep the Products in their unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for the return of such Product subject to the terms of this Policy. 

If you have received any Product which is subject to return in terms of this Policy, we suggest you immediately register a request in this regard on the Sass Obsessed Platform. We will in our sole discretion verify if: 

•  (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or
• (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the return request.
  
  For such verification, we may request you to send us images of the damaged, defective or Non-Compliant Product received and/or allow our personnel to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit. 
• Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of the return of such Products, such as the Product being returned in original condition (including water seal stickers in case of fragrances), along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage has occurred post-delivery of the Product while in your possession etc. 
• You agree that we will not accept the return of any Product: (i) if the Product belongs to the non-returnable Product category. 
• You can return the Product(s), purchased from us provided the Product(s) satisfy the below mandatory conditions: 

• (i) The Product has not been worn, soiled, cleaned or tampered with by you. 
• (ii) The price tag /bar code, brand tags, original packaging material, accompanying accessories are intact and not altered, damaged or discarded by you. 
• (iii) The Product is not altered, unless proven vendor defect. 
• (iv) Return is being initiated against the order under which it was bought and from the same account and the serial number/ bar code of the Product matches our records. 
• (v) There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product. 

• (vi) The Product(s) if bought as a set should be returned as the complete set. 
• (vii) Products returned should be unused, undamaged, unwashed and in a saleable condition. 
• (viii) We are satisfied that the Product has not been rendered defective or unusable. 

We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions. 

Return of purchased Products is facilitated through our reverse-logistics partners. On receipt of the request for return of Product on the Sass Obsessed Platform and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you to collect the purchased Products from you. 

You may also return a Product purchased by you on the Sass Obsessed Platform at our physical stores/ boutiques provided you give the following information:

• (i) details of the Product;
• (ii) original invoice of the Product;
• (iii) order number;
• (iv) reasons for return; and
• (v) your contact information.