FAQ

Order Status

Once the order is shipped you will be notified by e-mail, including the link to your package tracking. You can also check the status of your order by going to My Account and clicking Order History.  

Click the “My Account / Order Status” link at the top right-hand side of our site to track your order. 

We use Shiprocket facilities for shipping, preferably we use BlueDart Air services for all shipments for Domestic orders and FedEx for International orders. 

Domestic orders are generally delivered within 3-7 days. International orders take 10-15 days depending on the location. In case of National Holidays or severe weather conditions (snow, hurricane, flood) the delivery can take a bit longer. 

If you have not received your package in a reasonable time, please check the tracking status to make sure it wasn’t delivered next door nor is it held at your local courier office.  

If your order is returned to us due to your unavailability at your address, wrong address or wrong phone number provided by you then shipping charges will be deducted and the remaining amount will be transferred to you.  

After receiving your order, it will be shipped in 1-2 days from the warehouse after and You will receive your order in 2-3 days. We use the Express shipping method so that you can receive it as soon as possible.  

My Account

Once you place items in your shopping cart, you will be able to create an account at the checkout page. Scroll down, fill out the address form “New Customers: Enter Shipping Address” and create an account by providing your phone number and your password. 

Once you have an account with Sass Obsessed, you can “Sign In” using a button at the upper right corner of the site. Go to “My Personal Information” or “My Address” to edit your information. 

We provide Free Express Shipping all over India. We don’t believe in hidden or any extra charges. You Pay what you see.  

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Bluedart Air with a tracking link for which you will be notified. It takes 3 to 5 days for the domestic package to be delivered from the day of shipment. 

In rare circumstances, if the page goes blank, go to your account and check order history or contact us at hey@sassobsessed.com 

Product Information

We re-stock our products every 7-10 days but still, you can contact us and we will try to re-stock soon for you.  

Yes, most of our bralettes are padded with good quality pads. You can check the description to check if the product is padded or not.  

Yes, We do customize all our products depending on the availability of cotton yarn colour. You have to pre-pay for your customized order and once it is processed or delivered, the order can’t be returned or cancelled. 

Yes, our products are made of 100% Cotton Yarns. Cotton is an eco-friendly yarn and no other fiber can provide you with such softness, comfort and ease to wear products.  

We deal with all kinds of Crochet Products. If possible, we can try to provide you with crochet bottoms at additional charges depending on the availability of yarns and colour for your co-ord set.  

We can provide you with non-padded products, please contact us at hey@sassobsessed.com so that we can avoid padding your products. 

No, the colour of our products doesn’t bleed but to be on the safer side please wash the product separately and add salt to the water at the time of washing.

Return and Refund

We have no return or refund policy. Once an order is being placed and delivered, we can’t initiate a return. In case of defective or wrong products, we can initiate a return and after a quality check, we send the new product to you. 

Due to the Display setting of your phone or mobile, colour can look different but be-assured the quality and pattern of the product are the same.  

Yes, we accept and use all methods of online payments. Preferably we use to initiate a refund on the same platform which you have used earlier to place the order but if you want, we can refund according to your needs. 

We Are Sorry but We don’t take Cash on delivery or pay on delivery orders as of now.  

We request you to try again and if the issue is not resolved we would be happy to help you if you reach out to us at our email hey@sassobsessed.com. We will get back to you within 24 hours.

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